ZipZap, Inc. and its subsidiaries ZipZap Canada Inc. and ZipZap Europe Limited (“ZipZap”) are committed to respecting and protecting your privacy. We value your trust and want you to understand how we protect, collect, use and disclose the personal information you share with us.
This privacy statement applies to personal information we obtain anytime you interact with ZipZap such as when you visit our website (zipzap.me), use the Mobile Application or contact Support. We want to ensure you are aware of our practices for collecting and processing personal information.
What we collect
We may collect, process and store the following information:
- Personal information that you submit when signing up, including name, address, email address and telephone number.
- Information you provide us when you want us to carry out a transaction, such as recipient’s name and bank account details.
- Details of anytime you visit the website or mobile application.
- Correspondence when you contact Support, via email, social media or other channels.
- Data received from third parties, such as identity verification providers and other business partners.
How we use it
We use personal information in a number of ways such as to complete your transaction, administer any problems that may arise in processing the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse, for purposes of verification and risk management and otherwise with consent or as permitted or required by law.
ZipZap may store personal information on databases for the purposes of the administration of our business, including our ongoing relationship with you, for market research and, only with your consent, for direct marketing purposes. As permitted by applicable law, we may merge personal information with public information or other information received from reputable vendors to update contact information or to enhance demographic profiles. We will retain your information for a minimum of 5 years or as necessary to comply with our legal obligations or resolve disputes. If you wish to request that we remove your information from our systems and no longer provide you with services you may contact us.
Who we share it with
ZipZap will not sell, rent, or lease your personal information. We may share all of the information, as described above, with selected third parties, including business partners and affiliates in connection with goods and services these parties perform for, or with, ZipZap for the uses described in “How we use it” and for other purposes as permitted or required by law. In particular, use of your personal information for marketing purposes by ZipZap will always be made with your consent and in compliance with the applicable law regarding customer consent. Disclosures permitted or required by law may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena.
ZipZap may disclose some or all of the personal information to business partners and service providers for the purposes of processing requested transactions, improving the user experience or to perform business support functions on our behalf. Our agreements with service providers will contain confidentiality provisions and restrictions on using this information for any other purpose. If ZipZap becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company, or the acquiring company in the case of a sale of assets, would have access to personal information that would continue to be subject to this privacy statement.
ZipZap will not use or share your personal information in ways incompatible with the ones described above without providing you a choice. You must opt-out of any sharing of personal information you have authorized or consented to as described above. However, to the extent that applicable law requires express consent or “opt-in” for the collection and use of personal information, ZipZap will maintain processes and procedures to ensure such information is collected with express consent.
Accuracy & Access
ZipZap is committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. You login in to your account or contact us at any time to review, update, delete or correct (for future use) your personally identifiable information maintained by ZipZap. You can help us maintain accurate records by informing us of changes or modifications to your personal information.
ZipZap utilizes physical, electronic and procedural security measures to protect against loss, misuse, and alteration of information under our control. ZipZap offers industry–standard practices and security measures to safeguard and secure the personal information we collect. When you enter sensitive information such as your mobile number, we encrypt that information using secure socket layer technology (SSL).
Access to personal information is restricted to employees and business partners and service providers who need to have access to that information as described in this privacy statement. ZipZap requires its service providers to observe standards with respect to the security, collection, use and sharing of personal information, and to comply with applicable law. We make reasonable efforts to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. Please contact us if you have any questions or concerns about our security.
If ZipZap learns of a security system breach we may post a notice on the ZipZap website. ZipZap may attempt to notify you directly so that you can take appropriate protective steps. By using ZipZap, you agree that ZipZap may communicate with you electronically or via short messaging service (SMS). Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach) you should notify us.
Preventing Identity Theft
ZipZap is dedicated to protecting your personal information. Please do not send confidential personal information such as social insurance numbers, government identification numbers, or account numbers to ZipZap via an unsecured email message.
Do not be misled by emails that appear to be from ZipZap and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to [email protected]
When you browse our websites or request pages, we automatically collect certain information about your visit. Examples of this type of information include the Internet browser you use, your IP address, browser headers, the files you request and the domain name and country from which you request information. We use this type of technical information to make our website function correctly, to better understand how visitors use our website and to improve the website, its content and functionality to meet your needs. As part of our efforts to protect customers from fraud, this information is also used to assist in authenticating who you are when you access the website.
Some of our web pages may contain “cookies”, or data that is sent to your web browser and stored on your computer. The purpose of these “cookies” is to allow our server to recognize you as a ZipZap customer if you return to the website using the same computer and browser. This enables ZipZap to improve your experience as a user. In the event you do not wish to receive such cookies, you may configure your web browser to not accept cookies or to notify you if a cookie is sent to you. You are free to decline cookies if your web browser permits, but you may not be able to use all the features and the functionalities of our websites. ZipZap does not link the information we store in cookies to any personally identifiable information you submit while on our website or app.
Privacy practices of third parties
Third Party Cookies
For more information or if you have questions
Should you have any questions or comments regarding our Terms of Service you can contact us at you can contact us at [email protected], by calling +1- 778-381-8700 in U.S./Canada, +44 75 4047 5775 in U.K. or by mail:
ZipZap, Inc. | 21 Orinda Way, # C-260 | Orinda | CA | 94563 | USA
ZipZap Canada Inc. | 123 Cambie St., 6th Floor | Vancouver | BC | V6B 1B8| Canada
ZipZap Europe Ltd | 10 John Street | London | WC1N2EB | UK
© Copyright 2018 ZipZap, Inc.