TERMS OF SERVICE
These Terms of Service are effective as of January 1, 2017.
The ZipZap Service is a service to send money internationally to friends and family. The ZipZap Service allows you to send money through a mobile application or a web-based application. The use of the ZipZap Service is restricted to registered and verified ZipZap users.
Registration for ZipZap Service
The ZipZap Service to send money is only available for users 18 years or older and in the capacity to form legally binding contracts.
ZipZap service is restricted to residents of Canada and U.K. (coming in Q4/2017). ZipZap is continuously working to make the ZipZap Service available for everyone and wherever you want to send money from.
Payment for ZipZap Service
Any fees for the use of the ZipZap Service will be clearly stated before charged to the user. The fee(s) will be charged on the payment method you provided ZipZap. By confirming the transaction you agree on the fee(s) as stated.
ZipZap is not responsible for fees that may be charged by the issuer of the payment method you used. Please contact your financial institution for any unexpected charges to your account.
Restrictions to ZipZap Service
The ZipZap Service is for personal use only. ZipZap does not accept the use of the ZipZap Service for commercial purposes, to buy goods and services.
ZipZap has enabled limitations to the amount that can be transferred per transaction and on aggregated basis. The limit will depend, among other things, on your verification status. ZipZap may establish and change these limits at any time.
ZipZap does not allow the use of the ZipZap Service for any of the following: gambling, sexually-oriented services, money laundering, illegal substances, the funding of terrorist organizations or any illegal activity or service.
Abuse of ZipZap Account
You are responsible for maintaining the secrecy of your ZipZap Account. In the event of misuse or suspected misuse of your ZipZap Account, you must immediately notify ZipZap. ZipZap can block your ZipZap Account in cases of suspected abuse. You are responsible for unauthorized use of or access to your ZipZap Account.
Closing of ZipZap Account
ZipZap reserves the right, in its sole discretion, to terminate your ZipZap Account and your use of the ZipZap Service, either temporarily or permanently in the event of unacceptable user behavior, violation of the Terms of Service or any other reason ZipZap deems necessary.
ZipZap takes safeguarding your privacy very seriously. By establishing a ZipZap Account and providing personal information, you authorize ZipZap to process, store and, when necessary, share your personal information to complete transactions.
ZipZap’s employees are authorized to access all data related to your use of ZipZap Service when necessary. This typically includes investigating suspicious transactions, technical problems and processing problems.
A transaction may be cancelled at any time prior to completion. After you confirm the transaction you will not be able to reverse the transaction, nor receive a refund.
You are entitled to a refund of money if ZipZap does not forward the money received from you within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of money to the recipient designated by you within 10 days of the date ZipZap receives the funds, unless otherwise instructed by you.
If your instructions as to when the money shall be forwarded or transmitted are not complied with, and the money has not yet been forwarded or transmitted, you have a right to a refund.
ZipZap Service Availability
ZipZap reserves the right to perform maintenance or make changes to ZipZap at any time it sees fit. This may result in periods during which the ZipZap Service is temporarily unavailable. ZipZap will post a notice of system interruptions in advance whenever possible however it is not required to do so and is not responsible for any damages or losses due to the unavailability of the ZipZap Service.
Your satisfaction with the ZipZap Service is very important to us. If you have any complaints regarding the ZipZap Service please contact us at [email protected]
If we are unable to resolve your complaint, please contact The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC):
Mail : FINTRAC: 24th floor, 234 Laurier Avenue West, Ottawa ON K1P 1H7 CANADA
Email: [email protected]
Telephone: 1-866-346-8722 (toll free)
You will be participating in a test that we are undertaking as part of the FCA’s Regulatory Sandbox. The regulatory sandbox allows firms to test innovative offerings in a live environment. More information on the FCA’s regulatory sandbox can be found here.
If you have any complaints that we are unable to resolve, you can also get free help from the Financial Ombudsman Service or organisations like Citizens Advice and the Pensions Advisory Service.
The ZipZap Service, including all content of the website, graphics, logos and images, as well as all other ZipZap copyrights, trademarks, service marks, products and service names are the exclusive property of ZipZap, and may not be used for any purpose without express written permission from ZipZap.
You are responsible for the activities performed under your ZipZap Account. In no event shall ZipZap, service providers, or their partners or employees be liable for any direct or indirect damages or losses. ZipZap’s liability to you for any claims or damages related to your use of ZipZap shall not exceed the face value of any payments (including fees) made utilizing the ZipZap Service.
You agree to defend, indemnify and hold harmless ZipZap and its officers, directors, shareholders, employees, agents, licensors, representatives, and third-party providers (collectively the “ZipZap Indemnitee”) from and against all liability, claims, obligations, fines, liens, penalties, actions, losses, costs, damages, expenses and demands of whatever kind, including attorneys’ fees and costs (collectively “Damages”) as a result of a third party cause of action or other allegation that arises from, is based on, related to or is in connection with any of the following: (i) the breach, performance or lack of performance of this agreement by, or the carelessness, negligence or improper conduct or, indemnifying party; (ii) damage to property of a ZipZap Indemnitee proximately caused by the acts or omissions of the indemnifying party, except to the extent such claims and demands arise solely out of the gross negligence or willful misconduct of a ZipZap Indemnitee; (iii) any litigation to which a ZipZap Indemnitee becomes a party as a result of the acts or omissions of the indemnifying party, except to the extent such litigation arises solely out of a breach by the a ZipZap Indemnitee of this Agreement or the gross negligence or willful misconduct of a ZipZap Indemnitee; (iv) an breach of any of the representations or warranties contained in this Agreement. ZipZap reserves the right to assume, at their sole expense, the exclusive defense and control of any matter subject to this indemnification by you, in which event you agree to fully cooperate with the ZipZap Indemnitees in asserting any available defenses.
ZipZap reserves the right to modify these Terms of Service at any time. Such changes shall become effective immediately upon the posting on the ZipZap website. Your continued use of the ZipZap Service following the posting of changes will constitute your acceptance of the revised Terms of Service.
Should you have any questions or comments regarding our Terms of Service you can contact us at you can contact us at [email protected]